Refund policy

Return & Refund Policy – ThriftEasy.mt

Last Updated: 14/11/2025

At ThriftEasy.mt, all items are secondhand and sold as-is. Please read our policy carefully before purchasing.

1. Returns

  • We do not accept returns or exchanges for reasons such as change of mind, fit issues, or dislike of the item.
  • All sales are final.

2. Refunds

  • Refunds will only be issued if:
    • The item received is significantly different from the description or photos (e.g. wrong product)
    • The item arrives damaged in a way not previously disclosed.
  • To request a refund:
    • Contact us at 📧 info@thrifteasy.mt within 48 hours of receiving your order.
    • Include your order number and photos of the item.

3. Processing Refunds

  • Refunds may take 5–10 business days to appear, depending on your bank.

4. Shipping Costs

  • Shipping costs are non-refundable.
  • If a refund is approved, it will cover the item price only.

5. Exceptions

  • Due to the nature of secondhand clothing, minor signs of wear (small marks, light fading, or natural fabric aging) are not valid reasons for refunds

6. Contact

For questions or refund requests, contact us at:

📧 info@thrifteasy.mt